Fees, Cancellations, Refunds, and Deadlines

Fees Policy

Program fees are clearly stated on the eFoodTrainer website. If regulatory fees must be collected at purchase, the website will clearly indicate such fees on the product listing page(s). Inquiries concerning bulk purchasing and enterprise pricing should be made using the Contact Us form at https://www.efoodtrainer.com/en/contact.

Cancellation Policy

Purchases can usually be canceled (voided) during the same business day in which they are made. eFoodTrainer retains the right to refuse cancellations requests for any reason. If the purchased program in question has been completed (i.e., the course and test have been taken), the purchase is not eligible for cancellation.

Refund Policy

Refunds may be offered at the discretion of eFoodTrainer. eFoodTrainer retains the right to refuse refund requests for any reason. Refunds will be returned to the original form of payment.

Refund Procedure

To qualify for a refund, the purchase in question must conform to the following requirements:

• The purchase was made within 30 days of requesting a refund.
• The course and test have not been completed.
• A certificate has not been issued.

If eFoodTrainer chooses to approve a cancellation or refund for a purchased program in which the certificate has been issued, the certificate will be immediately invalidated as described in the Certificate Issuance, Use, and Invalidation Policy.

To request a refund, send the following information to Customer Support at support@efoodtrainer.com:

• Full name
• Reason for refund request
• Paid amount
• Receipt of purchase

After submission of the required information to Customer Support, the customer will receive an email notification within two (2) business days with information about refund status. The purchase refund will be processed, and a credit will automatically be applied to the original method of payment, usually within 5-7 business days.

Changes to our refund policy

eFoodTrainer reserves the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

Deadlines

The eFoodHandler program is not subject to deadlines.

June 2023