Complaints that come in through customer support channels will be resolved by customer support representatives. Unresolved complaints will be sent up support channels until the complaint can be resolved. Complaints that escalate beyond authority of the customer support team are treated as “formal complaints” and will be documented and reviewed by program management during program evaluations. If the complaint concerns a specific individual on the eFoodTrainer team, that person may not participate in the resolution of the complaint.
The customer support team will attempt to resolve all complaints regarding the eFoodTrainer program within two (2) business days. If it is not possible to resolve a complaint within that window, the complainant will be notified by phone or email of the delay and the expected date of resolution.
Formal complaints and any actions taken to resolve them will be documented and reviewed by program management a part of the program evaluation.
Customers may choose to appeal a failing score resulting from their performance on the final exam. In the case of an exam appeal, candidates will be provided another exam attempt at no additional charge.
The customer support team will attempt to resolve all appeals concerning the eFoodTrainer exam within two (2) business days. If it is not possible to resolve the appeal within that window, the appellant will be notified by phone or email of the delay and the expected date of resolution.
Appeals will be documented and reviewed by program management as part of the program evaluation.
If you have any questions or need any additional information contact our Customer Support at support@efoodtrainer.com
June 2023
How to get a Food Handler Certificate?
Just sign up, pay the course fee, take 2-hour course, take and pass final test and get your certificate, download and print it right away.
